At OfficeAutoStore.com, we want you to be fully satisfied with your purchase. If for any reason you are not happy with an item, please review our Returns and Refunds Policy below.
1. Return Eligibility
– Products must be returned within ** 6 calendar days** from the date of delivery.
– The item must be unused, in the original packaging, and include all accessories, manuals, and warranty cards.
– Products damaged due to misuse, unauthorized modifications, or accidental damage are not eligible for return.
2. Non-Returnable Products
– Consumable items like inks, toners, and accessories marked as non-returnable.
– Products that are sealed for hygiene or security reasons and opened by the customer.
3. Initiating a Return
– Contact our Customer Support within the 15-day window via email at support@officeautostore.com or call +91-XXXXXXXXXX.
– Provide your order number, reason for return, and photos if the product is damaged or defective.
– Our team will assist you with the return authorization and instructions.
4. Return Shipping
– Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.
– Please use a reliable shipping service with tracking when sending items back to us.
5. Refund Process
– Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed back to the original payment method within 7-10 business days.
– Shipping charges, original or return, are non-refundable except where required by law.
6. Exchanges
– Exchanges are processed as a return followed by a new purchase. Please return the item first and place a new order.
7. Damaged or Defective Items
– If you receive a damaged or defective item, please notify us within **48 hours** of delivery with supporting evidence (photos).
– We will arrange for a replacement or refund (after deducting transportation and package cost) as appropriate.
Need help?
For further assistance or questions regarding returns and refunds, please contact:
Email: support@officeautostore.com
Phone: +91-XXXXXXXXXX